Our approach
We price creative work, reserve studio time and sometimes commit non-refundable third-party costs before delivery. This policy protects that work while respecting the cancellation and refund rights that apply under Nigerian consumer law. It does not remove any right that cannot lawfully be excluded.
Before a service begins
Ask to cancel or reschedule as soon as possible by contacting support and quoting the booking reference. For scheduled physical sessions, requests made at least 48 hours before the original time are normally eligible for one reschedule, subject to availability. Where cancellation is legally permitted, a refund may be reduced by reasonable, clearly explained charges and unrecoverable costs already committed for the booking.
- Temporary date holds that expire before payment do not create a charge.
- Custom work already completed before cancellation may be valued and deducted where the customer authorised that work to begin.
- Flight, visa, accommodation, transport, equipment or other third-party commitments may be non-recoverable if the provider will not refund them.
After work has begun
Once production, editing, mixing, mastering, research, travel or another agreed service has started, the customer remains responsible for work properly completed up to the cancellation point and for approved expenses. We may offer a revised scope, credit, reschedule or partial refund depending on the facts. Change of taste alone is not a defect when the work matches the approved brief and agreed revision process.
Beat licences and digital files
Because a beat licence grants rights and secure files may be delivered immediately, a completed and downloaded licence is generally not eligible for a discretionary change-of-mind refund. This does not apply where payment was duplicated, the purchased item was not supplied, the files were materially defective, the description was materially inaccurate, or the law otherwise requires a remedy.
- Contact us before downloading if you selected the wrong licence so we can check whether an upgrade, correction or cancellation is still possible.
- Buying a higher licence may use the upgrade-credit rules shown at checkout; earlier included tiers are not separately refundable.
- Unauthorised use of a beat remains subject to the applicable licence and intellectual-property rights even where a payment dispute is opened.
When Star4books cancels or cannot deliver
If we cancel a paid service and cannot provide a reasonable reschedule or equivalent solution, we will refund the amount paid for the undelivered part. If an event outside reasonable control delays delivery, we will communicate the impact and propose a fair revised plan; legal cancellation rights remain available.
How to request a remedy
- Use the support desk or email info@star4books.com with the order, booking or licence reference, the issue, the requested remedy and any helpful evidence.
- Raise service or file problems promptly so they can be inspected and corrected.
- We may verify identity and payment ownership before issuing money or changing a licence.
- Approved refunds are returned through the original payment route where possible. Bank or payment-provider settlement time is outside our direct control, and we will communicate the available status.
Complaints and legal rights
If we do not resolve a complaint, you may use an appropriate dispute-resolution process or contact the Federal Competition and Consumer Protection Commission. The FCCPC explains that consumers may reasonably cancel advance bookings subject to reasonable cancellation charges and may be entitled to remedies where services are not supplied as agreed.